Frequently asked questions

When were the results published?

2020 results were published on 9th July 2020. You can access the results here.

Can we compare results across years?

The 2021 questionnaire was significantly redeveloped to reflect changes in the delivery of primary care services as a result of the COVID-19 pandemic. Before the survey results are published, analysis will be completed to check the impact of these changes on findings. Even where questions have remained the same, due to context effects they may not be similar to results from previous publications.

You can compare results across years from 2018 to 2020 using our analysis tool. In 2018 the questionnaire was fully redeveloped which set a new baseline for measurement of patient experience. These changes mean that most questions are not comparable with results from earlier publications, even where question wording remains similar.

What changes have been made to the survey in 2021 and why?

In 2021, the questionnaire was reviewed for relevance and content, to ensure the questionnaire accurately reflects patient experience of access and care. Changes were made to reflect changes in primary care services as a result of the COVID-19 pandemic.

No changes were made to the questionnaire in 2020. In 2018 the questionnaire was fully redeveloped which set a new baseline for measurement of patient experience. Extensive work happened to ensure the questionnaire was relevant due to the changes taking place to primary care services under the General Practice (GP) Forward View.

Details of all changes to the design of the GP Patient Survey (from July 2016 onwards) are recorded in the change log. This includes changes relating to the organisational structure, methodology, questionnaire content and associated data treatment.

Please note, this document was introduced for the July 2016 publication. Changes before to this date are not reflected in the content.

Where can I learn about the results of my practice/local area?

The latest results are published on this website: enter a practice name or postcode to find a practice and view the latest results.

Where can I find survey results from previous years?

The results of previous GP Patient Surveys can be found here.

Will practices get a copy of the results?

We do not send a copy of the results to every GP practice. However, they will all be informed of the publication of the latest GP Patient Survey data. They can access their own results via the website.

Where are the data about out-of-hours now available?

The questions on out-of-hours care were redeveloped in 2015 to reflect changes in the way these services are being delivered. The new questions reflect the fact that in most cases GP practices don’t deliver out-of-hours services, but rather they are run by local healthcare organisations. As such we no longer present these results on the individual practice pages or the practice comparison tool. The data for these questions can be found on the analysis tool or in the Excel reports.