If you have any questions please visit our FAQ as you may find that your query is already answered there.
If you have any more questions or need help filling in the questionnaire, please contact the Ipsos MORI survey helpline on 0800 819 9135 (8am to 9pm Monday to Friday; 10am to 5pm on Saturdays).
You can also email gppatientsurvey@ipsos-mori.com for queries about completing the survey or accessing the survey online.
If you want a copy of the questionnaire in Easy Read, large print, or Braille, call Freephone 0800 819 9135. For more information, see the Accessibility FAQs
Ipsos MORI cannot help with any complaint you have about your GP or GP practice. We are only administering the GP Patient Survey on behalf of NHS England.
gp-patient.co.uk/arabic 0800 819 9136
gp-patient.co.uk/bengali 0800 819 9137
gp-patient.co.uk/czech 0800 819 9138
gp-patient.co.uk/french 0800 819 9139
gp-patient.co.uk/gujarati 0800 819 9140
gp-patient.co.uk/mandarin 0800 819 9141
gp-patient.co.uk/polish 0800 819 9142
gp-patient.co.uk/portuguese 0800 819 9143
gp-patient.co.uk/punjabi 0800 819 9144
gp-patient.co.uk/slovak 0800 819 9145
gp-patient.co.uk/somali 0800 819 9146
gp-patient.co.uk/spanish 0800 819 9147
gp-patient.co.uk/turkish 0800 819 9148
gp-patient.co.uk/urdu 0800 819 9149
We welcome your feedback about the GPPS site. If you have experienced problems using the site, or have suggestions for improvements, please feel free to email us at gppatientsurvey@ipsos-mori.com.
Your feedback is really important, telling us who is using the GP Patient Survey and allowing us to improve your experience in the future.
While all the information below is helpful for us, none of the fields are mandatory.
There are many changes currently being made to GP services. These changes are set out in the GP Forward View, which outlines NHS England’s vision for primary care. These changes include, but are not limited to, offering appointments in extended hours, and providing new ways for people to access GP services. These changes will affect how patients and the public experience their local services, and as such we need to ensure that the GP Patient Survey (GPPS) remains relevant in this context, and continues to ask about the right things and in the right way. As a consequence, questions across the survey may be modified, removed or replaced. While we intend to retain questions that are widely used and which remain relevant where possible, it should be noted that wider changes to the questionnaire mean that we cannot be certain that data trends will be maintained.
As this is a good opportunity to take stock, as well as anticipating changes to the ‘GP Access’ questions (Q1-Q20), we also anticipate considering other improvements to the survey. This will include the sections of the questionnaire that deal with ‘Managing your health,’ ‘Your state of health today,’ and ‘Planning your care’ (Q30-Q39). This is so that we can get a better understanding of how local care services are supporting patients to live well, particularly patients with long-term care needs.
However, the questionnaire as a whole is under review, so please take this into account when providing feedback.
In this context, GPPS data users are invited to give any comments they may have about proposed changes to the questionnaire.
To view a copy the current GP Patient Survey questionnaire, please click here.
