We have designed our website with accessibility in mind, to ensure it can be used equally by everyone.

We’re constantly looking for ways to improve. If you have any questions or feedback regarding the accessibility of this website, or if you encounter any accessibility issues, please let us know by contacting us at

Text size

Can I change the font size used on the website?

Yes. You can zoom in to increase the font size by adjusting your browser settings. This may be useful if you have low vision.

  • Using your keyboard hold down the Ctrl button and press the = key to zoom in, press the - key to zoom out, or return to the standard size by pressing the 0 (zero) key.
  • If you have a wheel mouse, you can zoom in by pressing Ctrl and moving the wheel on your mouse at the same time.
  • Most mobile devices, such as tablets and smartphones, use touch-screen ‘gestures’ such as ‘pinch and zoom’ to change the size of the page. Double-tapping the display may also have the same effect.

Text and background colours

Can I change the colours and style used on the website?

Yes. This may be useful for you if you have low vision and need high contrast colours.

  • In Internet Explorer, click the ‘Tools’ menu and choose ‘Internet options’. In the ‘General’ tab of the window that appears, click the ‘Accessibility’ button. You can choose to ignore page formatting, then click ‘OK’. Return to the ‘General’ tab to choose your preferences using the ‘Colours’ and ‘Fonts’ buttons.
  • In Firefox, click the ‘Menu’ button and choose ‘Options’. Click the ‘Content’ button and then the ‘Colours’ button. This will open a window where you can choose your preferences. Make sure the ‘Use system colours’ box is unticked. Choose the option ‘Always’ in the ‘Override the colours specified by the page with my selections above’ drop-down menu. Click ‘OK’ to return to the ‘Options’ window and ‘OK’ again to return to Firefox.
  • In Google Chrome and Safari there is currently no option to change text and background colours.

Alternatively, you can change the settings in your operating system so that your chosen colours appear every time you use your computer. Instructions differ depending on your operating system and can be found here.

Keyboard navigation

Do I have to use a mouse to navigate the GP Patient Survey website?

No. It is possible to navigate the website using your keyboard in Internet Explorer, Firefox and Google Chrome.

  • Use your arrow keys to scroll up or down the page.
  • You can use your Tab key to move between links, and press Return or Enter to select one.
  • To go back to the previous page, use the Backspace key.

Downloading documents

What formats are downloadable documents provided in?

Downloadable documents on the GP Patient Survey website are provided in either PDF, PowerPoint or Excel format, depending on the content.

What if I don’t have the software to open the document?

Most computers already have the software to open these document formats. If you do not have Adobe Acrobat Reader (for reading PDFs), it is available to download for free from the Adobe site.

How do I save documents to my computer?

Links to PDF documents on the GP Patient Survey website will open automatically in a new window or tab. To save these documents to your computer hover your mouse at the bottom of the screen and click the ‘Save a copy’ option. A popup menu will then appear. You will be asked to choose a folder on your computer where you can save the document. Slide packs will automatically download to your computer when you open them.

Screen reader compatibility

If you are using a Windows or Apple computer, then your operating system may also include screen reader tools. Other screen reader software is available, some of which is free to use. More details can be found on the RNIB Supporting people with sight loss website.

Further information

These instructions are suitable for Google Chrome, Internet Explorer, Firefox and Safari. However, you can find more accessibility help and guidance for various operating systems and browsers on the NHS website.