Frequently asked questions

Please note the survey has now closed.

Do I put a tick or cross in the box?

To help us capture your answers, please put a cross in the box or boxes for the answer that comes closest to your own opinion or experience.

What happens if I need help filling in the questionnaire on paper?

Ipsos provides a Freephone survey helpline for anyone who needs help filling in the questionnaire. Please call 0800 819 9135 between 8am and 9pm Monday to Friday, or 10am to 5pm on Saturdays.

You can fill in the questionnaire online via the link on www.gp-patient.co.uk/survey (when the survey is open). Please note however, that only one response per patient can be accepted.

You can also fill in the survey online in one of 14 different languages or British Sign Language. Also, paper versions are available in Braille and large print on request by calling the helpline number or by emailing GPPatientSurvey@ipsos.com.

I’ve lost my questionnaire. Can you send me another copy?

We are sending out the paper questionnaire in February to anyone who has been invited to take part but has not yet done so. If you lose your questionnaire after this time, you can take part online; please email us at GPPatientSurvey@ipsos.com for your access code and we will email this back to you. This may take a few days as all access codes are held securely.

You may also receive text messages inviting you to take part in the survey. Most text messages will contain a unique link which allows you to take part online without needing to enter your access code. Some text messages will include a link to an invitation e-letter, which you will be able to view online, explaining how to take part in the survey.

If you need additional help to take part, please call 0800 819 9135 between 8am and 9pm Monday to Friday, or 10am to 5pm on Saturdays. 

Do I need to send the letter back?

No, you only need to send your filled in questionnaire back in the Freepost envelope provided.

When do I need to send it back by?

Please return your filled in questionnaire as soon as you can, but please make sure that it arrives with us before 24 March 2025.

I have not received an envelope/questionnaire with my letter.

We will be sending out a paper questionnaire in February to people who have been invited to take part but have not yet done so.

If you would like to take part using a paper questionnaire, contact the Ipsos helpline team on Freephone 0800 819 9135 or email GPPatientSurvey@ipsos.com. Please make sure you have your 12-character access code.

If you have a questionnaire (but no envelope), please put the questionnaire in an envelope marked only “FREEPOST GP PATIENT SURVEY”. You do not need a stamp.

You can also fill in the survey online at www.gp-patient.co.uk/survey (when the survey is open). If you have lost your access code, please email GPPatientSurvey@ipsos.com with your request and we will email this back to you. This may take a few days as all access codes are held securely.