Frequently asked questions
Completing the survey
- General questions
- The online survey
- The paper survey
- Confidentiality and data protection
Why is this survey taking place?
The GP Patient Survey has been designed to give patients the opportunity to feed back about their experiences of their GP surgery. The survey asks about your experiences of your local GP surgery and other local NHS services, and includes questions about your general health. The survey includes questions about a range of issues, such as how easy or difficult it is to make an appointment at your surgery, satisfaction with opening hours, the quality of care received from your GP and practice nurses, amongst other things.
Replies to the survey will help GP surgeries understand where they can improve. This survey is an opportunity for patients to have their say about how well their surgery is doing at providing these services to patients.
Who is this actually from?
Ipsos MORI, an independent research agency, administers the survey on behalf of NHS England.
What is NHS England?
NHS England leads the National Health Service (NHS) in England. It is an arm's length body of the Department of Health with the aim of improving health outcomes for people in England. It is responsible for the commissioning of health care services in England, including the contracts for GPs, pharmacists, and dentists. NHS England has commissioned Ipsos MORI to run the GP Patient Survey. You can find out more about NHS England on the NHS website.
When is the survey sent out?
The survey is sent out annually in January.
This is the eleventh year that the survey has been carried out in England. Between March 2016 and July 2011 the survey took place twice a year, having previously been conducted on a quarterly basis (April 2009-March 2011) and annually (January 2007-March 2009).
Why is this survey happening again?
The GP Patient Survey continues to provide a means for patients to feed back their experience of the care and services they receive from their GP surgery. We run the GP Patient Survey yearly in order to track change over time and monitor the quality of services. The survey will help the NHS to improve GP surgeries and other local NHS services so they better meet your needs.
Even if you completed a questionnaire last year it is important to hear about your more recent experiences.
Who designed the questionnaire?
Most of this questionnaire was developed by Ipsos MORI in conjunction with the University of Exeter Medical School and the General Practice and Primary Care Research Unit at the University of Cambridge.
Each year we review the content of the survey with NHS England and the survey steering group to ensure that it reflects changes in the way that primary care services are delivered.
What is Ipsos MORI?
Ipsos MORI is a registered and independent survey organisation that strictly adheres to the Market Research Society's ethical code of conduct. Ipsos UK and MORI, who you may have heard of separately, merged in October 2005 to form the second largest research organisation in the UK.
For more information about Ipsos MORI please go to www.ipsos-mori.com