Changes to the GP Patient Survey

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Contents

2020 survey

1. Questionnaire changes

No changes were made to the GPPS questionnaire ahead of the 2020 fieldwork.

2. Methodology changes

The 2020 survey adopted the same methodology and sampling approach as the 2019 and 2018 survey.

During January to March 2019 fieldwork Ipsos MORI and NHS England trialled a number of experiments on a sub-sample of GPPS respondents. These experiments tested alternative materials and mailing strategies, designed to increase the overall response rate and/or encourage more people to take part online. The most consistently successful change was improved ‘nudge-to-web-lite’ messaging in the letters, which increased the percentage going online without negatively impacting the response rate or affecting the demographics of those responding or how they responded. This improved letter design involved: updating the wording on taking part to mention the online option; adding a note about taking part online being cheaper for the NHS; and adding the online log-in details to the centre of the letter.

As a result of these findings, mailing letters for fieldwork in 2020 were changed to the improved 'nudge-to-web-lite' messaging, without any impact on trends between 2019 and 2020.

This year, Ipsos MORI and NHS England again trialled a number of experiments on a sub-sample of GPPS respondents. These experiments tested methods for moving more respondents online and reducing outward and return postage.

More details of these experiments, and copies of the updated letters used for 2020 fieldwork, can be found in the 2020 technical annex.

3. Organisational changes 

Practice level CCG changes

Moss Grove Surgery (M83041) changed its CCG parent from NHS South East Staffordshire and Seisdon Peninsula CCG (05Q) to NHS Dudley CCG (05C).

Note: Practice information is from the NHS Digital epraccur file. Where CCGs had merged, the CCG parent of practices was updated to reflect the new merged CCG, and any historical regions were updated to reflect the most current NHS commissioning regions, as of April 2020.

CCG level changes

As of 1 April 2020, the following CCG merges occurred:

  • NHS Darlington CCG (00C), NHS Hartlepool and Stockton-on-Tees CCG (00K) and NHS South Tees CCG (00M) merged to form NHS Tees Valley CCG (16C).

  • NHS Herefordshire CCG (05F), NHS Redditch and Bromsgrove CCG (05J), NHS South Worcestershire CCG (05T) and NHS Wyre Forest CCG (06D) merged to form NHS Herefordshire and Worcestershire CCG (18C).

  • NHS Great Yarmouth and Waveney CCG (06M), NHS North Norfolk CCG (06V), NHS West Norfolk (07J), NHS South Norfolk CCG (06Y), and NHS Norwich CCG (06W) merged to form NHS Norfolk and Waveney CCG (26A).

  • NHS Eastern Cheshire CCG (01C), NHS South Cheshire CCG (01R), NHS Vale Royal CCG (02D) and NHS West Cheshire CCG (02F) merged to form NHS Cheshire CCG (27D).

  • NHS Airedale, Wharfedale and Craven CCG (02N), NHS Bradford City CCG (02W) and NHS Bradford Districts CCG (02R) merged to form NHS Bradford District and Craven CCG (36J).

  • NHS Croydon CCG (07V), NHS Kingston CCG (08J), NHS Richmond CCG (08P), NHS Merton CCG (08R), NHS Sutton CCG (08T) and NHS Wandsworth CCG (08X) merged to form NHS South West London CCG (36L).

  • NHS Hambleton, Richmondshire and Whitby CCG (03D), NHS Scarborough and Ryedale CCG (03M) and NHS Harrogate and Rural District CCG (03E) merged to form NHS North Yorkshire CCG (42D).

  • NHS Mansfield and Ashfield CCG (04E), NHS Newark and Sherwood CCG (04H), NHS Nottingham City CCG (04K), NHS Nottingham North and East CCG (04L), NHS Nottingham West CCG (04M) and NHS Rushcliffe CCG (04N) merged to form NHS Nottingham and Nottinghamshire CCG (52R).

  • NHS Coastal West Sussex CCG (09G), NHS Crawley CCG (09H) and NHS Horsham and Mid Sussex CCG (09X) merged to form NHS West Sussex CCG (70F)

  • NHS Lincolnshire East CCG (03T), NHS Lincolnshire West CCG (04D), NHS South Lincolnshire CCG (99D) and NHS South West Lincolnshire CCG (04Q) merged to form NHS Lincolnshire CCG (71E).

  • NHS Bexley CCG (07N), NHS Bromley CCG (07Q), NHS Greenwich CCG (08A), NHS Lambeth CCG (08K), NHS Lewisham CCG (08L) and NHS Southwark CCG (08Q) merged to form NHS South East London CCG (72Q).

  • NHS Corby CCG (03V) and NHS Nene CCG (04G) merged to form NHS Northamptonshire CCG (78H).

  • NHS Durham Dales, Easington and Sedgefield CCG (00D) and NHS North Durham CCG (00J) merged to form NHS County Durham CCG (84H).

  • NHS Ashford CCG (09C), NHS Canterbury and Coastal CCG (09E), NHS Dartford, Gravesham and Swanley CCG (09J), NHS Medway CCG (09W), NHS South Kent Coast CCG (10A), NHS Swale CCG (10D), NHS Thanet CCG (10E) and NHS West Kent CCG (99J) merged to form NHS Kent and Medway CCG (91Q).

  • NHS Guildford and Waverley CCG (09N), NHS North West Surrey CCG (09Y), NHS Surrey Downs CCG (99H) and NHS East Surrey (09L) merged to form NHS Surrey Heartlands CCG (92A).

  • NHS Bath and North East Somerset CCG (11E), NHS Swindon CCG (12D) and NHS Wiltshire CCG (99N) merged to form NHS Bath and North East Somerset, Swindon and Wiltshire CCG (92G).

  • NHS Barnet CCG (07M), NHS Camden CCG (07R), NHS Enfield CCG (07X), NHS Haringey CCG (08D) and NHS Islington CCG (08H) merged to form NHS North Central London CCG (93C). 

  • NHS Hastings and Rother CCG (09P), NHS High Weald Lewes Havens CCG (99K) and NHS Eastbourne Hailsham and Seaford CCG (09F) merged to form NHS East Sussex CCG (97R).

Region and STP level changes

As the Higher-Level Health Authority, Direct Commissioning Offices (DCO), are being replaced by 42 Sustainability Transformation Partnerships (STP), Commissioning Region and STP information are now presented in the CCG level CSV and Excel reports instead of DCO information.