Results from the 2018 survey

Banbury Health Centre

Banbury Health Centre, 58 Bridge Street, Banbury, OX16 5QD

Where patient experience is best

    • 90% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 70%National average: 66%

    • 85% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 76%National average: 69%

    • 89% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 82%National average: 70%

Where patient experience could improve

    • 78% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 89%National average: 87%

    • 73% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 85%National average: 79%

    • 79% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

      Local (CCG) average: 90%National average: 87%

Comparisons to the local (CCG) or national average may not be statistically significant.
393

Surveys sent out

90

Surveys sent back

23%

Completion rate