Results from the 2019 survey

Old Trafford Medical Practice

Seymour Grove Health Ctr., 70 Seymour Grove, Old Trafford, M16 0LW

Where patient experience is best

    • 83% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 82%National average: 78%

    • 94% of respondents had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

      Local (CCG) average: 97%National average: 95%

    • 91% of respondents took the appointment they were offered

      Local (CCG) average: 95%National average: 94%

Where patient experience could improve

    • 45% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 73%National average: 67%

    • 52% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 78%National average: 68%

    • 65% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 90%National average: 87%

Comparisons to the local (CCG) or national average may not be statistically significant.
459

Surveys sent out

94

Surveys sent back

20%

Completion rate