Results from the 2020 survey

The Sides Medical Practice

The Sides Medical Centre, Moorside Road, Swinton, M27 0EW

Where patient experience is best

    • 92% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 82%National average: 77%

    • 98% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 94%National average: 94%

    • 93% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 91%National average: 89%

Where patient experience could improve

    • 51% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 70%National average: 65%

    • 48% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 65%National average: 60%

    • 54% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 69%National average: 65%

Comparisons to the local (CCG) or national average may not be statistically significant.
317

Surveys sent out

121

Surveys sent back

38%

Completion rate