Results from the 2019 survey

The Sides Medical Practice

The Sides Medical Centre, Moorside Road, Swinton, M27 0EW

Where patient experience is best

    • 96% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 89%National average: 86%

    • 55% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 49%National average: 48%

    • 98% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 93%National average: 93%

Where patient experience could improve

    • 54% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 69%National average: 68%

    • 58% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 66%National average: 65%

    • 70% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 71%National average: 67%

Comparisons to the local (CCG) or national average may not be statistically significant.
257

Surveys sent out

96

Surveys sent back

37%

Completion rate