Results from the 2020 survey

Greenbank Medical Practice

Barley Clough Medical Ctr, Nugget Street, Oldham, OL4 1BN

Where patient experience is best

    • 100% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 84%National average: 85%

    • 68% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 57%National average: 63%

    • 69% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 60%National average: 65%

Where patient experience could improve

    • 50% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 54%National average: 60%

    • 81% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

      Local (CCG) average: 85%National average: 87%

    • 88% of respondents took the appointment they were offered

      Local (CCG) average: 91%National average: 93%

Comparisons to the local (CCG) or national average may not be statistically significant.
483

Surveys sent out

111

Surveys sent back

23%

Completion rate