Results from the 2020 survey

Beehive Surgery

108 Crescent Road, Great Lever, Bolton, BL3 2JR

Where patient experience is best

    • 69% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 47%National average: 45%

    • 70% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 66%National average: 63%

    • 69% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 68%National average: 65%

Where patient experience could improve

    • 65% of respondents describe their overall experience of this GP practice as good

      Local (CCG) average: 82%National average: 82%

    • 57% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 72%National average: 65%

    • 74% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 87%National average: 86%

Comparisons to the local (CCG) or national average may not be statistically significant.
464

Surveys sent out

81

Surveys sent back

17%

Completion rate