Results from the 2019 survey

Beehive Surgery

108 Crescent Road, Great Lever, Bolton, BL3 2JR

Where patient experience is best

    • 69% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 69%National average: 65%

    • 93% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 93%National average: 93%

    • 74% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 75%National average: 74%

Where patient experience could improve

    • 74% of respondents describe their overall experience of this GP practice as good

      Local (CCG) average: 84%National average: 83%

    • 56% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 66%National average: 62%

    • 63% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 71%National average: 67%

Comparisons to the local (CCG) or national average may not be statistically significant.
447

Surveys sent out

89

Surveys sent back

20%

Completion rate