Results from the 2019 survey

Darwen Healthcare

Darwen Health Centre, James Street West, Darwen, BB3 1PY

Where patient experience is best

    • 83% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 72%National average: 68%

    • 87% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 77%National average: 78%

    • 83% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 75%National average: 74%

Where patient experience could improve

    • 39% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 51%National average: 48%

Comparisons to the local (CCG) or national average may not be statistically significant.
315

Surveys sent out

104

Surveys sent back

33%

Completion rate