Results from the 2018 survey

Darwen Healthcare

James Street West, Darwen, BB3 1PY

Where patient experience is best

    • 81% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 71%National average: 69%

    • 85% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 75%National average: 74%

    • 77% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 69%National average: 66%

Where patient experience could improve

    • 82% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 88%National average: 87%

    • 45% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 50%National average: 50%

    • 82% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 87%National average: 87%

Comparisons to the local (CCG) or national average may not be statistically significant.
305

Surveys sent out

113

Surveys sent back

37%

Completion rate