Results from the 2018 survey

Hamilton Med Ctr

86 Market Street, Birkenhead, CH41 6AJ

Where patient experience is best

    • 85% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 76%National average: 70%

    • 66% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 63%National average: 62%

    • 98% of respondents took the appointment they were offered

      Local (CCG) average: 95%National average: 94%

Where patient experience could improve

    • 79% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 90%National average: 87%

    • 82% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 91%National average: 87%

    • 74% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 83%National average: 79%

Comparisons to the local (CCG) or national average may not be statistically significant.
408

Surveys sent out

85

Surveys sent back

21%

Completion rate