Results from the 2020 survey

Hamilton Med Ctr

The Hamilton Medical Ctr., 86 Market Street, Birkenhead, CH41 6AJ

Where patient experience is best

    • 74% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 47%National average: 45%

    • 89% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 68%National average: 63%

    • 90% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 71%National average: 65%

Where patient experience could improve

    • 94% of respondents had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

      Local (CCG) average: 97%National average: 95%

    • 91% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 95%National average: 93%

    • 90% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 91%National average: 88%

Comparisons to the local (CCG) or national average may not be statistically significant.
470

Surveys sent out

97

Surveys sent back

21%

Completion rate