Results from the 2019 survey

Hamilton Med Ctr

The Hamilton Medical Ctr., 86 Market Street, Birkenhead, CH41 6AJ

Where patient experience is best

    • 85% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 70%National average: 65%

    • 79% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 64%National average: 62%

    • 79% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 73%National average: 67%

Where patient experience could improve

    • 66% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 92%National average: 89%

    • 66% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

      Local (CCG) average: 92%National average: 87%

    • 70% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 91%National average: 87%

Comparisons to the local (CCG) or national average may not be statistically significant.
452

Surveys sent out

100

Surveys sent back

22%

Completion rate