Results from the 2019 survey

The Marshside Surgery (Dr Wainwright)

117 Fylde Road, Marshside, Southport, PR9 9XL

Where patient experience is best

    • 64% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 52%National average: 48%

    • 96% of respondents describe their overall experience of this GP practice as good

      Local (CCG) average: 89%National average: 83%

    • 96% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 89%National average: 86%

Where patient experience could improve

    • 63% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 69%National average: 68%

    • 54% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 59%National average: 62%

    • 88% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 92%National average: 89%

Comparisons to the local (CCG) or national average may not be statistically significant.
238

Surveys sent out

121

Surveys sent back

51%

Completion rate