Results from the 2019 survey

Stopgate

Stopgate Lane Medical Ctr, 6 Stopgate Lane, Liverpool, L9 6AP

Where patient experience is best

    • 83% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 48%National average: 48%

    • 99% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 88%National average: 86%

    • 85% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 75%National average: 78%

Where patient experience could improve

    • This practice has scored higher than their CCG average in every question

Comparisons to the local (CCG) or national average may not be statistically significant.
447

Surveys sent out

110

Surveys sent back

25%

Completion rate