Results from the 2018 survey

Stopgate

6 Stopgate Lane, Liverpool, L9 6AP

Where patient experience is best

    • 64% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 51%National average: 50%

    • 80% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 70%National average: 66%

    • 82% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 73%National average: 69%

Where patient experience could improve

    • 60% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 64%National average: 62%

    • 88% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 90%National average: 87%

Comparisons to the local (CCG) or national average may not be statistically significant.
410

Surveys sent out

82

Surveys sent back

20%

Completion rate