Results from the 2020 survey

Stopgate Lane Medical Ctr

6 Stopgate Lane, Liverpool, L9 6AP

Where patient experience is best

    • 78% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 67%National average: 63%

    • 71% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 61%National average: 60%

    • 96% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 86%National average: 85%

Where patient experience could improve

    • 69% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 78%National average: 77%

    • 40% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 47%National average: 45%

Comparisons to the local (CCG) or national average may not be statistically significant.
463

Surveys sent out

110

Surveys sent back

24%

Completion rate