Results from the 2019 survey

Holyhead Primary Health Care Centre

Holyhead Primary Health, Care Centre, 1 St James Road, B21 0HL

Where patient experience is best

    • 59% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 55%National average: 62%

    • 58% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 58%National average: 65%

    • 54% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 55%National average: 68%

Where patient experience could improve

    • 44% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 72%National average: 78%

    • 51% of respondents describe their overall experience of this GP practice as good

      Local (CCG) average: 73%National average: 83%

    • 63% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 79%National average: 86%

Comparisons to the local (CCG) or national average may not be statistically significant.
471

Surveys sent out

54

Surveys sent back

11%

Completion rate