Results from the 2018 survey

Holyhead Primary Health Care Centre

Care Centre, 1 St James Road, B21 0HL

Where patient experience is best

    • 94% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 74%National average: 79%

    • 97% of respondents took the appointment they were offered

      Local (CCG) average: 91%National average: 94%

    • 70% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 66%National average: 74%

Where patient experience could improve

    • 55% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 81%National average: 87%

    • 64% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 83%National average: 90%

    • 26% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 41%National average: 50%

Comparisons to the local (CCG) or national average may not be statistically significant.
427

Surveys sent out

47

Surveys sent back

11%

Completion rate