Results from the 2020 survey

Holyhead Primary Health Care Centre

Holyhead Primary Health, Care Centre, 1 St James Road, B21 0HL

Where patient experience is best

    • 83% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 53%National average: 60%

    • 83% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 55%National average: 63%

    • 64% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 36%National average: 45%

Where patient experience could improve

    • 86% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 87%National average: 93%

    • 90% of respondents had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

      Local (CCG) average: 91%National average: 95%

Comparisons to the local (CCG) or national average may not be statistically significant.
487

Surveys sent out

43

Surveys sent back

9%

Completion rate