Results from the 2019 survey

Moss Street Surgery

Chadsmoor, Cannock, WS11 6DE

Where patient experience is best

    • 80% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 64%National average: 65%

    • 84% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 73%National average: 74%

    • 76% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 65%National average: 67%

Where patient experience could improve

    • 84% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 94%National average: 93%

    • 85% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 89%National average: 89%

    • 91% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 95%National average: 94%

Comparisons to the local (CCG) or national average may not be statistically significant.
288

Surveys sent out

107

Surveys sent back

37%

Completion rate