Results from the 2020 survey

Moss Street Surgery

Chadsmoor, Cannock, WS11 6DE

Where patient experience is best

    • 68% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 45%National average: 45%

    • 88% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 72%National average: 73%

    • 75% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 62%National average: 63%

Where patient experience could improve

    • This practice has scored higher than their CCG average in every question

Comparisons to the local (CCG) or national average may not be statistically significant.
311

Surveys sent out

122

Surveys sent back

39%

Completion rate