Results from the 2019 survey

Longton Hall Surgery

186 Longton Hall Road, Blurton, ST3 2EJ

Where patient experience is best

    • 79% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 67%National average: 68%

    • 83% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 77%National average: 78%

    • 98% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 95%National average: 94%

Where patient experience could improve

    • 39% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 51%National average: 48%

    • 82% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 89%National average: 89%

    • 84% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 86%National average: 87%

Comparisons to the local (CCG) or national average may not be statistically significant.
315

Surveys sent out

108

Surveys sent back

34%

Completion rate