Results from the 2020 survey

Longton Hall Surgery

186 Longton Hall Road, Blurton, ST3 2EJ

Where patient experience is best

    • 84% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 64%National average: 65%

    • 93% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 84%National average: 85%

    • 67% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 60%National average: 60%

Where patient experience could improve

    • 33% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 45%National average: 45%

    • 55% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 65%National average: 63%

    • 70% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 77%National average: 77%

Comparisons to the local (CCG) or national average may not be statistically significant.
341

Surveys sent out

130

Surveys sent back

38%

Completion rate