Results from the 2019 survey

Dr Manickam & Partner

Hednesford Valley H/Ctr, Station Road, Hednesford, Cannock, WS12 4DJ

Where patient experience is best

    • 70% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 49%National average: 48%

    • 81% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 66%National average: 68%

    • 76% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 64%National average: 65%

Where patient experience could improve

    • 67% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 73%National average: 74%

    • 75% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 80%National average: 78%

    • 91% of respondents took the appointment they were offered

      Local (CCG) average: 94%National average: 94%

Comparisons to the local (CCG) or national average may not be statistically significant.
309

Surveys sent out

117

Surveys sent back

38%

Completion rate