Results from the 2018 survey

Dr Vk Singh

Station Road, Hednesford, Cannock, WS12 4DJ

Where patient experience is best

    • 90% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 69%National average: 70%

    • 69% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 50%National average: 50%

    • 80% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 66%National average: 66%

Where patient experience could improve

    • 90% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 94%National average: 93%

    • 95% of respondents had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

      Local (CCG) average: 96%National average: 96%

    • 95% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 96%National average: 95%

Comparisons to the local (CCG) or national average may not be statistically significant.
288

Surveys sent out

106

Surveys sent back

37%

Completion rate