Results from the 2020 survey

Dr Manickam & Partner

Hednesford Valley H/Ctr, Station Road, Hednesford, Cannock, WS12 4DJ

Where patient experience is best

    • 71% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 63%National average: 65%

    • 93% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 87%National average: 88%

    • 90% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

      Local (CCG) average: 85%National average: 87%

Where patient experience could improve

    • 75% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 88%National average: 89%

    • 53% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 62%National average: 63%

    • 57% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 64%National average: 65%

Comparisons to the local (CCG) or national average may not be statistically significant.
299

Surveys sent out

112

Surveys sent back

37%

Completion rate