Results from the 2020 survey

Crown Surgery

The Crown Surgery, 23 High Street,Eccleshall, Stafford, ST21 6BW

Where patient experience is best

    • 90% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 55%National average: 65%

    • 65% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 37%National average: 45%

    • 89% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 62%National average: 65%

Where patient experience could improve

    • 84% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 86%National average: 85%

    • 77% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 78%National average: 77%

    • 94% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 95%National average: 94%

Comparisons to the local (CCG) or national average may not be statistically significant.
250

Surveys sent out

138

Surveys sent back

55%

Completion rate