Results from the 2019 survey

Crown Surgery

The Crown Surgery, 23 High Street,Eccleshall, Stafford, ST21 6BW

Where patient experience is best

    • 71% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 37%National average: 48%

    • 91% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 61%National average: 68%

    • 82% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 57%National average: 65%

Where patient experience could improve

    • This practice has scored higher than their CCG average in every question

Comparisons to the local (CCG) or national average may not be statistically significant.
247

Surveys sent out

134

Surveys sent back

54%

Completion rate