Results from the 2017 survey

Crown Surgery

23 High Street,Eccleshall, Stafford, ST21 6BW

What this practice does best

    • 95% of respondents find it easy to get through to this surgery by phone

      Local (CCG) average: 72%National average: 71%

    • 74% of respondents usually get to see or speak to their preferred GP

      Local (CCG) average: 52%National average: 56%

    • 84% of respondents usually wait 15 minutes or less after their appointment time to be seen

      Local (CCG) average: 63%National average: 64%

What this practice could improve

    • 90% of respondents say the last nurse they saw or spoke to was good at listening to them

      Local (CCG) average: 93%National average: 91%

    • 93% of respondents say the last nurse they saw or spoke to was good at treating them with care and concern

      Local (CCG) average: 92%National average: 91%

    • 88% of respondents say the last nurse they saw or spoke to was good at involving them in decisions about their care

      Local (CCG) average: 87%National average: 85%

Comparisons to the local (CCG) or national average may not be statistically significant.
219

Surveys sent out

122

Surveys sent back

56%

Completion rate