Results from the 2018 survey

Crown Surgery

23 High Street,Eccleshall, Stafford, ST21 6BW

Where patient experience is best

    • 75% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 41%National average: 50%

    • 89% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 64%National average: 70%

    • 84% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 62%National average: 69%

Where patient experience could improve

    • 82% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 86%National average: 87%

    • 92% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 95%National average: 95%

    • 95% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 96%National average: 93%

Comparisons to the local (CCG) or national average may not be statistically significant.
232

Surveys sent out

126

Surveys sent back

54%

Completion rate