Results from the 2020 survey

Mansion House Surgery

Abbey Street, Stone, ST15 8YE

Where patient experience is best

    • 87% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 78%National average: 77%

    • 90% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 86%National average: 85%

    • 89% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 87%National average: 86%

Where patient experience could improve

    • 27% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 55%National average: 65%

    • 15% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 37%National average: 45%

    • 39% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 51%National average: 60%

Comparisons to the local (CCG) or national average may not be statistically significant.
253

Surveys sent out

111

Surveys sent back

44%

Completion rate