Results from the 2018 survey

Mansion House Surgery

Mansion House Surgery, Abbey Street, Stone, ST15 8YE

Where patient experience is best

    • 98% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 86%National average: 87%

    • 99% of respondents had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

      Local (CCG) average: 96%National average: 96%

    • 96% of respondents took the appointment they were offered

      Local (CCG) average: 92%National average: 94%

Where patient experience could improve

    • 38% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 64%National average: 70%

    • 17% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 41%National average: 50%

    • 40% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 54%National average: 62%

Comparisons to the local (CCG) or national average may not be statistically significant.
233

Surveys sent out

104

Surveys sent back

45%

Completion rate