Results from the 2019 survey

Mansion House Surgery

Abbey Street, Stone, ST15 8YE

Where patient experience is best

    • 91% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 87%National average: 86%

    • 97% of respondents had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

      Local (CCG) average: 95%National average: 95%

    • 56% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 54%National average: 62%

Where patient experience could improve

    • 28% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 61%National average: 68%

    • 16% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 37%National average: 48%

    • 45% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 64%National average: 67%

Comparisons to the local (CCG) or national average may not be statistically significant.
265

Surveys sent out

133

Surveys sent back

50%

Completion rate