Results from the 2019 survey

Audley Health Centre

Church Street, Audley, Stoke On Trent, ST7 8EW

Where patient experience is best

    • 62% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 47%National average: 48%

    • 78% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 69%National average: 65%

    • 86% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 78%National average: 74%

Where patient experience could improve

    • 66% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 69%National average: 68%

Comparisons to the local (CCG) or national average may not be statistically significant.
254

Surveys sent out

121

Surveys sent back

48%

Completion rate