Results from the 2019 survey

Hednesford Medical Practice

Hednesford Valley H/Ctr, Station Road, Hednesford, WS12 4DH

Where patient experience is best

    • 70% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 66%National average: 68%

    • 90% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 89%National average: 89%

    • 93% of respondents took the appointment they were offered

      Local (CCG) average: 94%National average: 94%

Where patient experience could improve

    • 71% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 86%National average: 86%

    • 74% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

      Local (CCG) average: 85%National average: 87%

    • 78% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 88%National average: 89%

Comparisons to the local (CCG) or national average may not be statistically significant.
335

Surveys sent out

96

Surveys sent back

29%

Completion rate