Results from the 2018 survey

Dr Js Chandra

Station Road, Hednesford, WS12 4DH

Where patient experience is best

    • 90% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 69%National average: 70%

    • 58% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 50%National average: 50%

    • 72% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 66%National average: 66%

Where patient experience could improve

    • 78% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

      Local (CCG) average: 87%National average: 87%

    • 82% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 88%National average: 89%

    • 82% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 86%National average: 87%

Comparisons to the local (CCG) or national average may not be statistically significant.
288

Surveys sent out

97

Surveys sent back

34%

Completion rate