Results from the 2020 survey

Hednesford Medical Practice

Hednesford Valley H/Ctr, Station Road, Hednseford, WS12 4DH

Where patient experience is best

    • 88% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 92%National average: 93%

    • 87% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 94%National average: 94%

    • 77% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 85%National average: 86%

Where patient experience could improve

    • 36% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 59%National average: 60%

    • 59% of respondents describe their overall experience of this GP practice as good

      Local (CCG) average: 82%National average: 82%

    • 45% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 64%National average: 65%

Comparisons to the local (CCG) or national average may not be statistically significant.
390

Surveys sent out

125

Surveys sent back

32%

Completion rate