Results from the 2019 survey

Russell House Surgery

Bakers Way, Codsall, Wolverhampton, WV8 1HD

Where patient experience is best

    • 53% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 42%National average: 48%

    • 72% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 63%National average: 67%

    • 91% of respondents describe their overall experience of this GP practice as good

      Local (CCG) average: 82%National average: 83%

Where patient experience could improve

    • 79% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 89%National average: 86%

    • 58% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 63%National average: 68%

    • 93% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 95%National average: 94%

Comparisons to the local (CCG) or national average may not be statistically significant.
247

Surveys sent out

119

Surveys sent back

48%

Completion rate