Results from the 2020 survey

Russell House Surgery

Bakers Way, Codsall, Wolverhampton, WV8 1HD

Where patient experience is best

    • 48% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 39%National average: 45%

    • 89% of respondents describe their overall experience of this GP practice as good

      Local (CCG) average: 80%National average: 82%

    • 93% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 87%National average: 86%

Where patient experience could improve

    • 44% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 56%National average: 65%

    • 44% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 56%National average: 60%

    • 88% of respondents took the appointment they were offered

      Local (CCG) average: 92%National average: 93%

Comparisons to the local (CCG) or national average may not be statistically significant.
249

Surveys sent out

135

Surveys sent back

54%

Completion rate