Results from the 2020 survey

Castlefields

Castlefields Surgery, Castle Way, Newport Road, Stafford, ST16 1BS

Where patient experience is best

    • 64% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 37%National average: 45%

    • 61% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 55%National average: 65%

    • 85% of respondents describe their overall experience of this GP practice as good

      Local (CCG) average: 80%National average: 82%

Where patient experience could improve

    • 73% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 78%National average: 77%

    • 84% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 87%National average: 86%

    • 87% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 88%National average: 89%

Comparisons to the local (CCG) or national average may not be statistically significant.
248

Surveys sent out

111

Surveys sent back

45%

Completion rate