Results from the 2020 survey

Shifnal & Priorslee Medical Practice

Shifnal & Priorslee M/P, Shrewsbury Road, Shifnal, TF11 8AJ

Where patient experience is best

    • 93% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 88%National average: 85%

    • 97% of respondents had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

      Local (CCG) average: 96%National average: 95%

    • 95% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 95%National average: 93%

Where patient experience could improve

    • 28% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 77%National average: 65%

    • 30% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 66%National average: 63%

    • 42% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 72%National average: 65%

Comparisons to the local (CCG) or national average may not be statistically significant.
248

Surveys sent out

114

Surveys sent back

46%

Completion rate