Results from the 2020 survey

Colwall Surgery

The Surgery, Stone Drive, Colwall, Malvern, WR13 6QJ

Where patient experience is best

    • 64% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 44%National average: 45%

    • 97% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 80%National average: 77%

    • 80% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 70%National average: 65%

Where patient experience could improve

    • 57% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 62%National average: 60%

    • 68% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 71%National average: 65%

    • 88% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 90%National average: 85%

Comparisons to the local (CCG) or national average may not be statistically significant.
238

Surveys sent out

106

Surveys sent back

45%

Completion rate