Results from the 2019 survey

Mendip Country Practice

Church Street, Coleford, Radstock, BA3 5NQ

Where patient experience is best

    • 91% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 72%National average: 68%

    • 81% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 66%National average: 65%

    • 90% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 78%National average: 74%

Where patient experience could improve

    • 38% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 52%National average: 48%

    • 77% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 80%National average: 78%

Comparisons to the local (CCG) or national average may not be statistically significant.
242

Surveys sent out

115

Surveys sent back

48%

Completion rate