Results from the 2018 survey

Cranleigh Gardens Medical Centre

Cranleigh Gardens, Bridgwater, TA6 5JS

Where patient experience is best

    • 89% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 74%National average: 70%

    • 99% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 90%National average: 87%

    • 69% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 63%National average: 62%

Where patient experience could improve

    • 48% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 56%National average: 50%

    • 88% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 91%National average: 90%

    • 87% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 89%National average: 87%

Comparisons to the local (CCG) or national average may not be statistically significant.
274

Surveys sent out

105

Surveys sent back

38%

Completion rate