Results from the 2020 survey

Cranleigh Gardens Medical Centre

Cranleigh Gardens Mc, Cranleigh Gardens, Bridgwater, TA6 5JS

Where patient experience is best

    • 88% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 69%National average: 65%

    • 78% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 65%National average: 63%

    • 80% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 70%National average: 65%

Where patient experience could improve

    • 80% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 89%National average: 85%

    • 92% of respondents had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

      Local (CCG) average: 96%National average: 95%

    • 93% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 95%National average: 93%

Comparisons to the local (CCG) or national average may not be statistically significant.
280

Surveys sent out

96

Surveys sent back

34%

Completion rate