Results from the 2019 survey

Cranleigh Gardens Medical Centre

Cranleigh Gardens Mc, Cranleigh Gardens, Bridgwater, TA6 5JS

Where patient experience is best

    • 93% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 72%National average: 68%

    • 77% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 63%National average: 62%

    • 77% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 71%National average: 67%

Where patient experience could improve

    • 85% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 89%National average: 86%

    • 87% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 90%National average: 87%

    • 74% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 78%National average: 74%

Comparisons to the local (CCG) or national average may not be statistically significant.
308

Surveys sent out

129

Surveys sent back

42%

Completion rate