Results from the 2019 survey

Penn Hill Surgery, Yeovil

Penn Hill Surgery, St. Nicholas Close, Yeovil, BA20 1SB

Where patient experience is best

    • 80% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 66%National average: 65%

    • 92% of respondents describe their overall experience of this GP practice as good

      Local (CCG) average: 85%National average: 83%

    • 69% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 63%National average: 62%

Where patient experience could improve

    • 78% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 90%National average: 87%

    • 78% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

      Local (CCG) average: 91%National average: 87%

    • 71% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 80%National average: 78%

Comparisons to the local (CCG) or national average may not be statistically significant.
263

Surveys sent out

110

Surveys sent back

42%

Completion rate