Results from the 2020 survey

Penn Hill Surgery, Yeovil

Penn Hill Surgery, St. Nicholas Close, Yeovil, BA20 1SB

Where patient experience is best

    • 68% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 61%National average: 60%

    • 98% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 95%National average: 94%

    • 97% of respondents took the appointment they were offered

      Local (CCG) average: 95%National average: 93%

Where patient experience could improve

    • 52% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 69%National average: 65%

    • 32% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 49%National average: 45%

    • 60% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 70%National average: 65%

Comparisons to the local (CCG) or national average may not be statistically significant.
276

Surveys sent out

111

Surveys sent back

40%

Completion rate