Results from the 2020 survey

Phoenix Health Group

Phoenix Cirencester, 9 Chesterton Lane, Cirencester, GL7 1XG

Where patient experience is best

    • 81% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 54%National average: 45%

    • 93% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 74%National average: 65%

    • 84% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 66%National average: 60%

Where patient experience could improve

    • 90% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 95%National average: 93%

    • 89% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 90%National average: 85%

Comparisons to the local (CCG) or national average may not be statistically significant.
261

Surveys sent out

108

Surveys sent back

41%

Completion rate