Results from the 2019 survey

Phoenix Health Group

Phoenix Cirencester, 9 Chesterton Lane, Cirencester, GL7 1XG

Where patient experience is best

    • 81% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 55%National average: 48%

    • 85% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 69%National average: 65%

    • 93% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 80%National average: 68%

Where patient experience could improve

    • This practice has scored higher than their CCG average in every question

Comparisons to the local (CCG) or national average may not be statistically significant.
257

Surveys sent out

117

Surveys sent back

46%

Completion rate