Results from the 2020 survey

Chelston Hall Surgery

Chelston Hall,Old Mill Rd, Torquay, TQ2 6HW

Where patient experience is best

    • 96% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 95%National average: 93%

    • 92% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 96%National average: 94%

    • 93% of respondents had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

      Local (CCG) average: 97%National average: 95%

Where patient experience could improve

    • 31% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 72%National average: 65%

    • 15% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 53%National average: 45%

    • 49% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 72%National average: 65%

Comparisons to the local (CCG) or national average may not be statistically significant.
300

Surveys sent out

101

Surveys sent back

34%

Completion rate