Results from the 2020 survey

South Lawn Medical Practice

South Lawn Med Practice, Heavitree Health Ctr, South Lawn Tce, EX1 2RX

Where patient experience is best

    • 72% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 53%National average: 45%

    • 87% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 72%National average: 65%

    • 75% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 66%National average: 60%

Where patient experience could improve

    • 89% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 92%National average: 89%

    • 80% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 82%National average: 77%

    • 95% of respondents had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

      Local (CCG) average: 97%National average: 95%

Comparisons to the local (CCG) or national average may not be statistically significant.
248

Surveys sent out

120

Surveys sent back

48%

Completion rate