Results from the 2019 survey

South Lawn Medical Practice

South Lawn Med Practice, Heavitree Health Ctr, South Lawn Tce, EX1 2RX

Where patient experience is best

    • 97% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 77%National average: 68%

    • 75% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 57%National average: 48%

    • 81% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 67%National average: 62%

Where patient experience could improve

    • This practice has scored higher than their CCG average in every question

Comparisons to the local (CCG) or national average may not be statistically significant.
251

Surveys sent out

124

Surveys sent back

49%

Completion rate