Results from the 2020 survey

Rolle Medical Partnership

Exmouth Health Centre, Claremont Grove, EX8 2JF

Where patient experience is best

    • 95% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 72%National average: 65%

    • 93% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 72%National average: 65%

    • 96% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 79%National average: 73%

Where patient experience could improve

    • This practice has scored higher than their CCG average in every question

Comparisons to the local (CCG) or national average may not be statistically significant.
262

Surveys sent out

130

Surveys sent back

50%

Completion rate