Results from the 2020 survey

Dean Cross Surgery

21 Radford Park Road, Plymstock, Plymouth, PL9 9DL

Where patient experience is best

    • 78% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 53%National average: 45%

    • 95% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 79%National average: 73%

    • 84% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 72%National average: 65%

Where patient experience could improve

    • 67% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 72%National average: 65%

    • 80% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 82%National average: 77%

    • 65% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 66%National average: 60%

Comparisons to the local (CCG) or national average may not be statistically significant.
248

Surveys sent out

143

Surveys sent back

58%

Completion rate