Results from the 2019 survey

Port Isaac Surgery

The Surgery, Hillson Close, Port Issac, PL29 3TR

Where patient experience is best

    • 100% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 89%National average: 86%

    • 72% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 65%National average: 62%

    • 62% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 55%National average: 48%

Where patient experience could improve

    • 88% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 93%National average: 89%

Comparisons to the local (CCG) or national average may not be statistically significant.
248

Surveys sent out

126

Surveys sent back

51%

Completion rate