Results from the 2020 survey

Port Isaac Surgery

The Surgery, Hillson Close, Port Issac, PL29 3TR

Where patient experience is best

    • 86% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 81%National average: 77%

    • 93% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

      Local (CCG) average: 90%National average: 87%

    • 97% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 96%National average: 94%

Where patient experience could improve

    • 44% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 73%National average: 65%

    • 45% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 68%National average: 63%

    • 59% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 80%National average: 73%

Comparisons to the local (CCG) or national average may not be statistically significant.
247

Surveys sent out

133

Surveys sent back

54%

Completion rate