Results from the 2020 survey

Somerton House Surgery

79A North Road, Midsomer Norton, BA3 2QE

Where patient experience is best

    • 75% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 63%National average: 60%

    • 94% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 83%National average: 77%

    • 95% of respondents describe their overall experience of this GP practice as good

      Local (CCG) average: 85%National average: 82%

Where patient experience could improve

    • 65% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 67%National average: 63%

Comparisons to the local (CCG) or national average may not be statistically significant.
250

Surveys sent out

110

Surveys sent back

44%

Completion rate