Results from the 2020 survey

Whiteladies Medical Group

Whiteladies Health Centre, Whatley Road, Clifton, Bristol, BS8 2PU

Where patient experience is best

    • 64% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 42%National average: 45%

    • 82% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 62%National average: 60%

    • 79% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 66%National average: 65%

Where patient experience could improve

    • 91% of respondents took the appointment they were offered

      Local (CCG) average: 95%National average: 93%

Comparisons to the local (CCG) or national average may not be statistically significant.
291

Surveys sent out

99

Surveys sent back

34%

Completion rate