Results from the 2019 survey

The Bell Surgery

York Road, Henley-On-Thames, RG9 2DR

Where patient experience is best

    • 100% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 90%National average: 86%

    • 96% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

      Local (CCG) average: 90%National average: 87%

    • 85% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 81%National average: 68%

Where patient experience could improve

    • 33% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 58%National average: 48%

    • 63% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 71%National average: 62%

    • 73% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 77%National average: 74%

Comparisons to the local (CCG) or national average may not be statistically significant.
302

Surveys sent out

131

Surveys sent back

43%

Completion rate