Results from the 2020 survey

19 Beaumont Street Surgery

19 Beaumont Street, Oxford, OX1 2NA

Where patient experience is best

    • 86% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 68%National average: 60%

    • 85% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 74%National average: 65%

    • 90% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 79%National average: 77%

Where patient experience could improve

    • 61% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 67%National average: 63%

    • 88% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

      Local (CCG) average: 90%National average: 87%

Comparisons to the local (CCG) or national average may not be statistically significant.
487

Surveys sent out

103

Surveys sent back

21%

Completion rate