Results from the 2020 survey

Nettlebed Surgery

The Surgery, Wanbourne Lane, Nettlebed, Henley-On-Thames, RG9 5AJ

Where patient experience is best

    • 96% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 54%National average: 45%

    • 96% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 67%National average: 63%

    • 95% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 68%National average: 60%

Where patient experience could improve

    • 87% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 88%National average: 85%

Comparisons to the local (CCG) or national average may not be statistically significant.
243

Surveys sent out

122

Surveys sent back

50%

Completion rate