Results from the 2019 survey

Oundle

The Surgery, Glapthorn Rd, Oundle, Peterborough, PE8 4JA

Where patient experience is best

    • 80% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 74%National average: 68%

    • 92% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 86%National average: 86%

    • 89% of respondents describe their overall experience of this GP practice as good

      Local (CCG) average: 84%National average: 83%

Where patient experience could improve

    • 37% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 49%National average: 48%

    • 70% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 80%National average: 78%

    • 65% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 73%National average: 67%

Comparisons to the local (CCG) or national average may not be statistically significant.
244

Surveys sent out

125

Surveys sent back

51%

Completion rate