Results from the 2020 survey

Oundle

The Surgery, Glapthorn Rd, Oundle, Peterborough, PE8 4JA

Where patient experience is best

    • 86% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 79%National average: 77%

    • 74% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 68%National average: 65%

    • 89% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 86%National average: 86%

Where patient experience could improve

    • 27% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 46%National average: 45%

    • 46% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 64%National average: 63%

    • 62% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 77%National average: 73%

Comparisons to the local (CCG) or national average may not be statistically significant.
248

Surveys sent out

119

Surveys sent back

48%

Completion rate