Results from the 2019 survey

Wansford

Wansford Surgery, Old Hill Farm, Yarwell Rd, Wansford, PE8 6PL

Where patient experience is best

    • 97% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 74%National average: 68%

    • 95% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 86%National average: 86%

    • 97% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 91%National average: 89%

Where patient experience could improve

    • 23% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 49%National average: 48%

    • 51% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 67%National average: 65%

    • 69% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 73%National average: 67%

Comparisons to the local (CCG) or national average may not be statistically significant.
244

Surveys sent out

116

Surveys sent back

48%

Completion rate