Results from the 2019 survey

The Cross Keys Practice

60 High Street, Princes Risborough, HP27 0AX

Where patient experience is best

    • 75% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 62%National average: 65%

    • 77% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 68%National average: 67%

    • 77% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 68%National average: 68%

Where patient experience could improve

    • 77% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 89%National average: 86%

    • 81% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

      Local (CCG) average: 90%National average: 87%

    • 91% of respondents had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

      Local (CCG) average: 96%National average: 95%

Comparisons to the local (CCG) or national average may not be statistically significant.
249

Surveys sent out

122

Surveys sent back

49%

Completion rate