Results from the 2019 survey

Milman Road Surgery

Milman Road Health Centre, 1St Floor, 50 Milman Road, Reading, RG2 0AR

Where patient experience is best

    • 71% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 70%National average: 68%

    • 93% of respondents took the appointment they were offered

      Local (CCG) average: 95%National average: 94%

    • 67% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 70%National average: 67%

Where patient experience could improve

    • 69% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 83%National average: 78%

    • 76% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 87%National average: 86%

    • 73% of respondents describe their overall experience of this GP practice as good

      Local (CCG) average: 84%National average: 83%

Comparisons to the local (CCG) or national average may not be statistically significant.
389

Surveys sent out

106

Surveys sent back

27%

Completion rate