Results from the 2020 survey

Abbey Meads Medical Pract

Abbey Meads Village Ctr, Elstree Way, Swindon, SN25 4YZ

Where patient experience is best

    • 94% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 95%National average: 93%

    • 94% of respondents had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

      Local (CCG) average: 97%National average: 95%

    • 92% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 96%National average: 94%

Where patient experience could improve

    • 29% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 72%National average: 65%

    • 37% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 69%National average: 65%

    • 54% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 83%National average: 77%

Comparisons to the local (CCG) or national average may not be statistically significant.
254

Surveys sent out

94

Surveys sent back

37%

Completion rate