Results from the 2019 survey

Abbey Meads Medical Pract

Abbey Meads Village Ctr, Elstree Way, Swindon, SN25 4YZ

Where patient experience is best

    • 80% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 77%National average: 78%

    • 85% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 85%National average: 89%

    • 94% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 93%National average: 94%

Where patient experience could improve

    • 24% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 58%National average: 68%

    • 5% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 36%National average: 48%

    • 37% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 55%National average: 67%

Comparisons to the local (CCG) or national average may not be statistically significant.
290

Surveys sent out

134

Surveys sent back

46%

Completion rate