Results from the 2020 survey

Walnut Tree Surgery

14 Carlton Road, Southampton, SO15 2HQ

Where patient experience is best

    • 89% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 58%National average: 65%

    • 69% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 57%National average: 60%

    • 61% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 50%National average: 45%

Where patient experience could improve

    • 75% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 78%National average: 77%

Comparisons to the local (CCG) or national average may not be statistically significant.
458

Surveys sent out

104

Surveys sent back

23%

Completion rate