Results from the 2020 survey

Hedge End Medical Centre

The Medical Centre, 24-28 Lower Northam Road, Hedge End, Southampton, SO30 4FQ

Where patient experience is best

    • 100% of respondents had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

      Local (CCG) average: 97%National average: 95%

    • 96% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 96%National average: 94%

    • 92% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 91%National average: 89%

Where patient experience could improve

    • 56% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 75%National average: 65%

    • 39% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 51%National average: 45%

    • 59% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 69%National average: 65%

Comparisons to the local (CCG) or national average may not be statistically significant.
251

Surveys sent out

99

Surveys sent back

39%

Completion rate