Results from the 2020 survey

St. Andrew’S Surgery

St.Andrew’S Surgery, 166 Market Street, Eastleigh, SO50 5PT

Where patient experience is best

    • 93% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 75%National average: 65%

    • 82% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 69%National average: 65%

    • 74% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 62%National average: 60%

Where patient experience could improve

    • 91% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 96%National average: 94%

    • 86% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 89%National average: 85%

    • 80% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 81%National average: 77%

Comparisons to the local (CCG) or national average may not be statistically significant.
344

Surveys sent out

113

Surveys sent back

33%

Completion rate