Results from the 2018 survey

Poundbury Doctors Surgery

3 Frederick Treves House, St John Way, Dorchester, DT1 2FD

Where patient experience is best

    • 97% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 84%National average: 70%

    • 89% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 78%National average: 69%

    • 100% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 91%National average: 87%

Where patient experience could improve

    • 89% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

      Local (CCG) average: 91%National average: 87%

Comparisons to the local (CCG) or national average may not be statistically significant.
231

Surveys sent out

125

Surveys sent back

54%

Completion rate